Beshoy Petro

Application Support Team Leader

Valu · Cairo, Egypt

• Lead and manage the Application Support team to ensure 24/7 system availability and SLA/KPI compliance.
• Own the incident escalation lifecycle and coordinate resolution with development and infrastructure teams.
• Drive root cause analysis (RCA) processes and implement permanent, preventive fixes.
• Design and deploy automation tools that significantly reduce manual operational workload.
• Enhance monitoring and alerting infrastructure to enable proactive incident prevention.
• Oversee team scheduling, performance reviews, and ongoing technical mentorship.

Reduced average incident resolution time by redesigning escalation workflows and monitoring dashboards; automated high-frequency operational tasks and markedly improved SLA compliance.

Senior Application Support Engineer

Valu · Cairo, Egypt

• Provided comprehensive software application support across critical fintech backend systems.
• Performed in-depth analyses of application functionality and proposed actionable improvements.
• Delivered front-end support to clients and cross-departmental colleagues.
• Developed procedures and automation jobs to streamline system workflows.
• Built monitoring scripts for real-time system health tracking and stability assurance.

Engineered an advanced alerting system for proactive issue resolution and optimized PL/SQL scripts, significantly reducing task completion time.

Matrixx Support Engineer

Orange Egypt · Cairo, Egypt

• Developed and maintained new catalog products within the Matrixx charging platform.
• Conducted rigorous product testing and resolved defects to ensure quality and reliability.
• Monitored Kubernetes pod health and maintained efficient CI/CD workflow.
• Executed migration of end-users from the Ericsson charging system to Matrixx.

Application Support Engineer

Orange Egypt · Cairo, Egypt

• Delivered on-site support for the Charging System, ensuring seamless operations.
• Tracked and managed incidents on the Enterprise Application Integration (EAI) platform.
• Collaborated with customer service teams to build a knowledge base for self-service resolution.
• Generated daily, weekly, and monthly performance reports for Charging and EAI systems.
• Mentored new support team members, fostering knowledge sharing and team cohesion.

Decreased SLA for service request handling and reduced total SR volume.

Backend Developer

Smart Touch Solutions · Cairo, Egypt

• Built and maintained web applications while assessing and improving efficiency and speed.
• Wrote high-quality, maintainable code and managed hosting environments.
• Conducted QA testing, troubleshooting, and debugging across delivered projects.

Delivered real estate, car insurance, sales, and medical web platforms.

Backend Developer

PortaPeople · Cairo, Egypt

• Developed a workflow management system and a scientific blogging platform.

Backend Developer

GBarena · Cairo, Egypt

• Designed and developed the backend infrastructure for the GBarena gaming platform.